Call Detail Records

Call Detail Records

Call Detail Records (CDRs)


Call Detail Records (CDRs) allow you to view detailed information about the extension(s) you have access to. Access to the CDRs is not available by default. Contact Penguin to discuss access.

CDRs does not display active calls. A call must be completed for it to be displayed in CDRs. 

Once you have logged into the Penguin portal, you can access the CDR page by navigating to the Applications > Call Detail Records on the menu.


Filtering and Searching

On the top of the CDR page are the filtering/searching options. These options allow you to find specific call details.

You may not see all of the options you see illustrated below. There is nothing wrong with the webpage if you do not see all of these options.


Filter/Search Options

  1. Direction
    1. Inbound
      1. Call came from external source
      2. Example: a customer calls you
    2. Outbound
      1. Call to an external destination
      2. Example: you call a customer
    3. Local
      1. Call within your system
      2. Example: lobby extension calls you to meet a customer in your lobby
  2. Extension
    1. list of all extensions within your system
    2. Example: extensions 100 through 999
  3. Start Range
    1. Start Date and Time dropdown list
    2. End Date and Time dropdown list
  4. Caller Destination
    1. The number that was dialed
    2. An asterisk (*) can be used as wildcard character
    3. Example: customer called your number 1-209-585-1375
      1. Search for 12095851375 for exact match of your number "1-209-585-1375"
    4. Example: customer called your numbers 1-209-585-1375 and 1-800-585-1375
      1. Search for *5851375 finds your numbers "1-209-585-1375" and "1-800-585-1375"
  5. Recording
    1. Play or download a recording of the call
    2. This option is not available by default
  6. Status
    1. What happened to the call
    2. Options
      1. Answered
      2. Missed
      3. Voicemail
      4. Cancelled
      5. Failed
    3. Example: was the called answered?
  7. Caller ID
    1. Caller ID Name and/or Caller ID Number
    2. Caller ID Name is case sensitive
      1. A search for "penguin" will not display results of "Penguin"
    3. An asterisk (*) can be used as wildcard character
    4. Example: Caller ID Name = Pen* for any names starting with "Pen"
    5. Example: Caller ID Number = *58513* for any numbers containing "585-13"
  8. Duration
    1. Minimum number of seconds the call lasted
    2. Maximum number of seconds the call lasted
    3. Example: min = 10, max = 20 for calls that lasted 10 to 20 seconds
  9. Destination
    1. What is the final destination of the call
    2. An asterisk (*) can be used as wildcard character
    3. Example: customer called 1-209-585-1375 and the call was automatically routed to extension 101
      1. Search for 101 for exact match of "101"
      2. Search for 1*1 for "101", "1001", "19871"
  10. Order
    1. Change the results sort order
    2. Dropdown list for available fields
    3. A-Z and Z-A based on the selected dropdown list
    4. Default to Start - Descending (newest call on top)
After making any filter changes you will need to press the Search button for the results to be refreshed below.

Records/Results

This is a system administrator's view. That being, you can see all calls within the system. A user with CDR access would only be able to see calls to and from their assigned extension(s).
Call data only goes back 30 days as that is Penguins Data retention policy


The bottom of the CDR page are the call records, according to the current filtering and searching options provided.



In the image above, we can see that the two most recent calls are:
  1. Bill at extension 110 called extension 108. The call lasted for 3 minutes 33 seconds.
  2. Calvin at extension 109 called extension 109. The call lasted for 03 seconds.

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