Softphone For IOS

Softphone For IOS

Download


To download and install the the softphone app to your iOS device(s), go to the App Store and search for Penguin Softphone, or follow this link: https://apps.apple.com/us/app/penguin-softphone/id1601861594

 



Adding Your Credentials To The Softphone


Check Your Email For Your Credentials

Check your email for your credentials and a QR code. You will be using the supplied information within this email to connect your Penguin Softphone application to your phone extension so that you can make and take phone calls.

The email with your credentials will come from no-reply@ mg.callpenguin.com


The email with your softphone credentials will have information similar to the information following:


You will need to use the combination of the Domain, Username, and Password, or the QR code to connect the softphone application to your phone extension. Scanning the QR code with your smartphone's camera is the easiest and preferred method to connect the softphone application to your phone extension. 
Make sure to save this email for any future needs. Do not share this email or QR code with others as QR codes are not encrypted.


Entering Credentials

Once the softphone application is open for the first time you will need to add your credentials. This can be done two different ways: You may manually enter the information, or scan a QR code. We recommend scanning the QR code for the easiest method.


Automatic QR Code Method (preferred)
Manual Method

1. Press the QR code scan icon




2. Your Penguin Softphone application is now installed

1. Type or paste the Domain value



2. Press the Next button

3. Type or paste your Username and Password

4. Press the Login button


Your Penguin Softphone application is now installed


Team messaging and calling

Once you log in to the app, switch to the Contacts tab on the bottom of your screen, to see your team members with their real-time presence.

 

To start a conversation,

  1. Tap on the person’s contact and select how you would like to reach this person - via personal chat, audio or video call.


Place a call through your extension

To place a call through your PBX extension:

  1. Switch to the Keypad tab and dial a number.

  2. Tap a Dial button.

Alternatively,

  1. Tap on the Contacts icon to open a Phone Contacts list.

  2. Tap on the contact and then on the Handset button to make a call.

You may need to allow access to the microphone so that you can make calls and talk.


Change your status

To control your current presence:

  1. Tap on the Menu icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise, switch to any other tab).

  2. Tap on the status bar right under your avatar image, to change a current status.

You can set either Online or Busy (Do Not Disturb) or At the desk[1] statuses.

 

 

 [1] When near your desk phone, you can reduce distraction by setting the “at the desk” status, which delays call coming to your mobile app for 10 seconds.

Setup your Profile

To make your account more personal and informative, you can set your profile information, which is visible to all team members.

  1. Open the profile settings by tapping on the Menu icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise, switch to any other tab).

  2. Tap Profile.

  3. To change your name, tap Change name.

  4. To change your avatar image, select Set avatar.

  5. Tap + Add detail to set any additional information you would like to be visible to all team members when they open your profile.

 

Call settings (Forwarding, Voice recording, Voicemail)


The following rules are only to be used if specifically instructed to.
By default these settings should be left empty as they could cause call routing issues.

In the Call settings, you can set various types of call forwarding rules, enable voice recording and a voicemail.

  1. Open the Call settings by tapping on the Menu icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise, switch to any other tab).

  2. Select Call settings.



Call forwarding rules

To enable a call forwarding rule:

  1. Enter a phone number in the Number field of a rule that you would like to enable,

  2. Tap on the slider.

The green color of the slider means that the rule is enabled. The following rules are available:

  • Forward unconditional. All incoming calls will be forwarded to the specified number.

  • Forward when unreachable. Forward calls to the specified number when your extension is unreachable (e.g. no registration on PBX).

  • Forward when busy. Calls are forwarded when your current status is set to Busy (Do Not Disturb), or you are on an active call.

  • Forward when unanswered. This rules will apply to incoming calls which are not answered during the time specified in the Timeout field.

As all outgoing audio calls are routed through your PBX, please make sure that an outgoing call can be placed to the number(s) specified in the forwarding rules.


Voicemail

The following rules are only to be used if specifically instructed to. By default these settings should be left empty as they could cause voicemail handling issues.

By default, the voicemail feature has a prerecorded message. Alternatively, you can record a custom greeting by selecting Set greeting button.

  1. To enable the voicemail feature tap on the slider.

The green color of the slider means that the feature is enabled.



Voice recording

  1. Tap on the slider to enable recording of all incoming and outgoing calls.

The green color of the slider means that the feature is enabled.


To listen for call recordings:

  1. Open a conversation with the specific contact.

  2. Tap on the call history entry which has a red Recording icon.


3. On the call details screen, tap on the Play icon.

 

Import contacts from your device


You can import all contacts or a selection of them from your device. Imported contacts would be are in sync with your native contacts on your device.

To import contacts from your device:

  1. Tap on the Menu icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise, switch to any other tab).

  2. Select Phone contacts to open a list of contacts on your device. You may need to allow access to your contacts.

  3. Tap the Import button on the top right of your screen.

  4. Tap Select all or tick the checkbox on the contacts you would like to import.

  5. Tap Done.

You should now see selected contacts in the Contacts tab of your Penguin Softphone application.

Change password


When your account was created, your password was generated automatically. However, you can change it at any time.

To change your password

  1. Tap on the Menu icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise, switch to any other tab).
  2. Select Change password.
  3. Enter your current password. You can find it in your provisioning email. Please ask your administrator for further information.
  4. Enter a new password. Must be at least 8 characters long.
  5. Tap Submit.



Softphone Overview

Softphone For Windows

Softphone For Mac

Softphone For Android


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