Softphone For Android

Softphone For Android

Download

To download and install the softphone application on your Android device(s), go to the Google Play and search for Penguin Softhone, or follow this link: https://play.google.com/store/apps/details?id=smile.ringotel.penguin


After the application has been installed, click the Open button.




Adding Your Credentials To the Softphone


Check Your Email For Your Credentials

Check your email for your credentials and a QR code. You will be using the supplied information within this email to connect your Penguin Softphone application to your phone extension so that you can make and take phone calls. 

The email with your credentials will come from no-reply@mg.callpenguin.com

The email with your softphone credentials will have information similar to the information following:








You will need to use the combination of the Domain, Username, and Password, or the QR code to connect the softphone application to your phone extension. Scanning the QR code with your smartphone's camera is the easiest and preferred method to connect the softphone application to your phone extension. 

Make sure to save this email for any future needs. Do not share this email or QR code with others as QR codes are not encrypted.

You may need to allow access to the camera to be able to scan a QR code.


Entering Credentials

Once the softphone application is open for the first time you will need to add your credentials. This can be done two different ways: You may manually enter the information, or scan a QR code. We recommend scanning the QR code for the easiest method.


Automatic QR Code Method (preferred)
Manual Method
1. Press the QR code scan icon




2. Allow the application to take a picture of the QR code



3. The QR code will be displayed on the next screen's camera viewer and will automatically continue to the next step



4. Allow the application to manage phone calls



5. Allow the application to record audio



Your Penguin Softphone application is now installed


1. Type or paste the Domain value




2. Press the Next button (Leave the optional Proxy value blank)


3. Type or paste your Username and Password



4. Press the Login button


5. Allow the application to manage phone calls



5. Allow the application to record audio



Your Penguin Softphone application is now installed



Team Messaging And Calling

Once you log in to the app, switch to the Contacts tab on the bottom of your screen, to see your team members with their real-time statuses. 





Start A Conversation

Tap on the person’s contact and select how you would like to reach this person - via personal chat, audio or video call.























Place A Call Through Your Extension

Switch to the Calls tab then tap the dialpad icon
Enter a number and tap a Dial button.























Place a call through your extension - alternate method

Tap on the Contacts icon to open a Phone Contacts list.
Tap on the contact and then on the Handset button to place a call.


Change Your Status/Presence

Switch to the Menu tab.
Tap on the status bar, right under your name, to change a current status.























You can set either Online,  Busy (Do Not Disturb), or At the desk[1] statuses.

[1] When near your desk phone, you can reduce distraction by setting the “at the desk” status, which delays call coming to your mobile app for 10 seconds.


Setup Your Profile

To make your account more personal and informative, you can set your profile information, which is visible to all team members.

Open the profile settings by switching to the Menu tab.
  1. Tap Profile
  2. To change your profile, tap the pencil icon
  3. To change your avatar image, tap camera icon
  4. Tap + Add details to set additional information that will be visible to all team members when they open your profile.






















Call Settings (Forwarding, Voice recording, Voicemail)

The following rules are only to be used if specifically instructed to.
By default these settings should be left empty as they could cause call routing issues.

In the Call settings, you can set various types of call forwarding rules, enable voice recording and a voicemail.
  1. Open the Call settings by switching to the Menu tab
  2. Go to the Settings → Call settings.






















Call Forwarding Rules

To enable a call forwarding rule:
  1. Tick the checkbox on the rule that you would like to enable
  2. Enter a phone number in the forward to field
  3. Tap on Check icon on the top right corner of your screen, to save the settings.

The following rules are available:

  • Forward all calls. All incoming calls will be forwarded to the specified number.

  • Forward when offline. Forward calls to the specified number when your extension is unreachable (e.g. no registration on PBX).

  • Forward when busy. Calls are forwarded when your current status is set to Busy (Do Not Disturb), or you are on an active call.

  • Forward when no answer. This rules will apply to incoming calls which are not answered during the time specified in the waiting time field.


As all outgoing audio calls are routed through your phone system, please make sure that an outgoing call can be placed to the number(s) specified in the forwarding rules.


Voicemail

The following rules are only to be used if specifically instructed to.
By default these settings should be left empty as they could cause voicemail handling issues.


By default, the voicemail feature has a prerecorded message. Alternatively, you can record a custom greeting by tapping the Prompt button.

To enable the voicemail feature tick the Voicemail checkbox.























Voice recording


Tick the Recording checkbox to record all incoming and outgoing calls.






















To listen for call recordings:

  1. Open a conversation with the specific contact
  2. Tap View details on the call history entry.





       3. On the call details pop-up, tap on the Play icon.












Change password

When your account was created, your password was generated automatically. However, you can change it at any time.

To change your password

  1. Switch to the Menu tab
  2. Go to the Profile and tap on the pencil icon to edit your profile
  3. Tap Change password right under the Display name field
  4. Enter the old and the new passwords. The new password must be at least 8 characters long
  5. Tap on the Check icon on the top right corner of your screen.




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