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Call Park
Using Call Park On Any Phone This article is applicable to all phone models as Call Park works on all phones. How to use Call Park differs slightly when using a Yealink cordless handset due to its programmable button limitations. See this article for ...
Call Flows
Call Flows Understanding Call Flows Call Flows are the handling of incoming calls. Call Flows are automatic in their routing of calls. The most common configuration is based on day and time per phone number called. For illustration, below we see a ...
Call Detail Records
Call Detail Records (CDRs) Call Detail Records (CDRs) allow you to view detailed information about the extension(s) you have access to. Access to the CDRs is not available by default. Contact Penguin to discuss access. CDRs does not display active ...
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Send your question or support request to: hello@callpenguin.com We will direct your questions to the appropriate department whether they be Account or Billing, Sales or Support related and/or Technical Questions.
Call Forwarding
An extension can temporary set all calls to be forwarded to another extension or to an external phone number. Call forwarding is for an extension and not for a ring group . Contact support to enable ring group call forwarding. For long-term call ...