How soon will my email or voicemail get a response?

How soon will my email or voicemail get a response?

PENGUIN adheres to our Service Levels which are based on the Severity of a request.

    • Related Articles

    • Checking Voicemail from your Phone

      How to listen your voicemail You may check your voicemail through multiple methods. Choose your preferred method from the following: Envelope Key Dial *97 Dial Extension Press the envelope key on your phone Enter your Voicemail PIN Follow the prompts ...

    • Change Your Voicemail Password

      To change your voicemail PIN (password) Press the mailbox envelope key, or dial *97 to enter your voicemail box Enter your current PIN/password followed by # Press 5 for Advanced Options Press 6 to change your password Enter your new PIN/password ...

    • Record Your Voicemail Greeting

      To record your unavailable message Press the envelope key on your phone or dial *97 Enter your PIN/voicemail password Press 5 for advanced options Press 1 to choose a greeting Choose a greeting between 1 and 9 Record greeting at the tone Greeting ...

    • Need to email us?

      Send your question or support request to: hello@callpenguin.com We will direct your questions to the appropriate department whether they be Account or Billing, Sales or Support related and/or Technical Questions.

    • Holiday or Out of office messages

      Need to set up an automated greeting to inform callers that you are closed? Of course we can assist you in setting up message to let callers know you are closed for a holiday or other regular business day closure. We need three items from you in ...