How soon will my email or voicemail get a response?

How soon will my email or voicemail get a response?

PENGUIN adheres to our Service Levels which are based on the Severity of a request.

    • Related Articles

    • Checking Voicemail from your Phone

      How to listen your voicemail You may check your voicemail through multiple methods. Choose your preferred method from the following: Envelope Key Dial *97 Dial Extension Press the envelope key on your phone Enter your Voicemail PIN Follow the prompts ...

    • Change Your Voicemail Password

      To change your voicemail PIN (password) Press the mailbox envelope key, or dial *97 to enter your voicemail box Enter your current PIN/password followed by # Press 5 for Advanced Options Press 6 to change your password Enter your new PIN/password ...

    • Record Your Voicemail Greeting

      To record your unavailable message Press the envelope key on your phone or dial *97 Enter your PIN/voicemail password Press 5 for advanced options Press 1 to choose a greeting Choose a greeting between 1 and 9 Record greeting at the tone Greeting ...

    • Need to email us?

      Send your question or support request to: hello@callpenguin.com We will direct your questions to the appropriate department whether they be Account or Billing, Sales or Support related and/or Technical Questions.

    • How to Submit Requests for Support

      Support Guidelines for PENGUIN Customers Service Overview PENGUIN is committed to provide excellent customer service and support. Requests for support may be submitted via the channels below at any time. Our regular office business hours are 8am to ...