What if I am having an emergency outside of normal business hours?
Please either call and leave a Voicemail message or email our support address (recommended) via support@callpenguin.com for the most prompt reply to your concerns.
24/7 SUPPORT
Support is available via email or phone to open a support request 24/7 and we have technicians on-call to address urgent matters once a ticket is created.
Tickets are created automatically when you call 209-585-1375; Select Option 2 and speak to one of our Tier I support representatives, leave a voicemail message or email support@callpenguin.com .
Please Note: Voicemail messages on our main number will create a ticket in our support help desk automatically and notify our entire support team. This is the best way to report both urgent and non-urgent support requests to us. Voicemails and emails sent or left for Sales or Billing directly will be reviewed and responded to during normal business hours at our first opportunity.
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