What if I am having an emergency outside of normal business hours?

What if I am having an emergency outside of normal business hours?

Please either call and leave a Voicemail message or email our support address (recommended) via support@callpenguin.com for the most prompt reply to your concerns.

24/7 SUPPORT

Support is available via email or phone to open a support request 24/7 and we have technicians on-call to address urgent matters once a ticket is created. 

Tickets are created automatically when you call 209-585-1375; Select Option 2 and speak to one of our Tier I support representatives, leave a voicemail message or email support@callpenguin.com .

 

Please Note: Voicemail messages on our main number will create a ticket in our support help desk automatically and notify our entire support team. This is the best way to report both urgent and non-urgent support requests to us. Voicemails and emails sent or left for Sales or Billing directly will be reviewed and responded to during normal business hours at our first opportunity.


    • Related Articles

    • Support Service Level Guidelines

      Support Guidelines for PENGUIN Customers   Service Levels PENGUIN is committed to the success of its customers and understands the importance of responsiveness and fast resolution times in case of a technical error. Severity Response Time (During ...

    • When is PENGUIN Open?

      PENGUIN Hours of Operation 24/7 SUPPORT Support is available via email or phone to open a support request 24/7 and we have technicians on-call to address urgent matters once a ticket is created.  Tickets are created automatically when you call ...

    • How to Submit Requests for Support

      Support Guidelines for PENGUIN Customers Service Overview PENGUIN is committed to provide excellent customer service and support. Requests for support may be submitted via the channels below at any time. Our regular office business hours are 8am to ...

    • PENGUIN Terms & Conditions

      PENGUIN Terms & Conditions Last updated: December 10, 2025 These Terms & Conditions (the "Agreement") govern the provision and use of communications services, related software, hardware, and support (collectively, the "Services") provided by Denis ...

    • Understanding N11 Dialing Codes — Availability and Regulatory Scope

      Understanding N11 Dialing Codes — Availability and Regulatory Scope Overview: N11 codes are three-digit service numbers defined under the North American Numbering Plan (NANP). They provide quick access to important public resources such as emergency ...