Support Guidelines for PENGUIN Customers Service Levels PENGUIN is committed to the success of its customers and understands the importance of responsiveness and fast resolution times in case of a technical error. Severity Response Time (During ...
Support Guidelines for PENGUIN Customers Severity is Determined by Business Impact Use the following definitions to determine the severity of your request. Severity Definition URGENT Systems are down or non-operational in key aspects. No ...
Support Guidelines for PENGUIN Customers Service Overview PENGUIN is committed to provide excellent customer service and support. Requests for support may be submitted via the channels below at any time. Our regular office business hours are 8am to ...
Privacy Policy Last updated: December 23, 2021 This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law ...