General
Getting Started With Fax
Portal Log Into Your User Portal Send A Fax Review Sent Faxes View Received Faxes Portal access is not provided by default. Contact Penguin for information and details
Images
Creating Recordings
Creating New Recordings When we need to create recordings, we can so so from our phones by dialing *732, which spells REC (abbreviation for record). Follow are the steps to create new recordings and to replace existing recordings. Dial *732 The ...
Music On Hold
Custom Music On Hold We do offer the option for you to provide custom music on hold (MOH) if you would like to incorporate advertisements or other types of messaging into your customer's experience. While it is not required, it is an option if you'd ...
SIP ALG: What Is It & Why VoIP Users Should Disable It
SIP ALG: What Is It & Why VoIP Users Should Disable It So, you set up your PENGUIN phone system, but you're experiencing dropped calls, no incoming calls, or your phone keeps ringing after you pick up. The good news is that you will be able to ...
Getting Started
Phone Hardware Setting Up Your Yealink Phone Yealink Printable Quickstart User Guide Call Handling Making Calls Answering A Call Ending A Call Placing Calls on Hold Initiate Call Transfer Call Park Call Park On A Cordless Handset Phone N-way ...
My calls are labeled as spam
In order to protect their subscribers from an increasing number of scam phone calls, carriers and third parties have developed tools to identify and flag suspicious numbers. When a person being called by one of these numbers that has been flagged by ...
Programing and Call Handling Change Requests
Need to Change the Way Calls are Handled for a Holiday or Permanently? Please send PENGUIN an email at support@callpenguin.com a minimum of seven (7) days to request any changes to the way calls on your phone system are handled for a holidays, ...
Network Equipment Compatibility
Use this guide to determine if your network equipment is compatible with Penguin VoIP phone service. The Session Initial Protocol Application Layer Gateway (SIP ALG) and Stateful Packet Inspection (SPI) need to be disabled on most routers and ...
Networking Guidelines
Hosted Voice Over IP (VoIP) telephone service differs from traditional phone systems because you are connected to the Internet instead of copper wires or analog phone lines. As such, your required network setup and equipment includes a high-speed ...
Penguin Requirements and Best Practices
Ethernet Cabling Requirements Cat5e or better cabling infrastructure and patch cables are required. Cat6e or better are preferred for gigabit switching. Switching Requirements For most installations standard switches will function just fine however ...
Bandwidth and VoIP
Bandwidth is a measure of how much data your connection can transfer at one time. A lack of bandwidth can negatively affect the sound quality of your Penguin service. The number of computers at the same location and on the same network as your ...
Fix Connectivity Issues
Your Penguin service depends on the Internet so an interruption can affect your phone service. Once you confirm your Internet service has been restored, reboot your devices to resolve connectivity issues. Reboot your phone Unplug the power cord for ...
Router Setting Guidelines
Describes recommended settings that may be needed for your routers, firewalls, or modem/router combinations to work with Penguin service. These changes are generally made using your device’s web interface. After you make any changes, restart your ...
Penguin's Network Design
Resiliency to the core All of our calls are serviced by four independent, siloed and high availability data centers. Our Data Centers are located in Oregon, California, Virginia and Quebec: The Penguin Network Penguin Network Call Initiation When ...
About Fax
Please Stop Faxing Seriously. While the Penguin Fax solution is an excellent replacement for most ATAs, traditional faxing hardware, and other fax services, faxing is a very old technology. Relying on faxing for mission critical faxes is a recipe for ...
International Calling
Overview The PENGUIN High Cost servers are especially designed with additional security methods to allow you to expose your phone system to expensive places while still protecting your account's balance. The security philosophy we've used in building ...
Outbound Caller ID
Penguin's Caller ID editor updates the Caller ID information on multiple telecom networks nationwide - not just ours. Because of this, please ensure that the information you provide is accurate and truthful. Additionally, because we are updating the ...
Record an Automated Attendant Greeting
Do you need to record a new Automated Attendant Greeting or update an existing Automated Attendant Greeting? You will need to go to the Recordings menu under Applications as shown below. If you have a professional recording you would like to use, you ...