Call Handling
Conference Bridge
A Conference Bridge is an 'extension' that can be used to connect two or more callers together in collaborative group conversation. A Conference Bridge is preferred when more callers are required is beyond the capabilities of the phone model in use. ...
Call Intercept
Call Intercept You can intercept a phone call when an extension is ringing. When another extension is ringing, press keys **<extension> on your phone, where "<extension>" is the extension number you will be intercepting a call from. Example: Your ...
Answering A Call
Answering Calls When you receive an incoming call, the phone rings and the screen displays the information of the incoming call. You can choose to answer the incoming call. Procedure - Do one of the following: Pick up the handset Press the ...
Making Calls
Making a Call from the Dialer There are many ways in which to making phone calls. The Dialer enables you to enter a number to place a call, and it displays a list of previously placed calls or contacts in your directory. You can also select the ...
Call Flows
Call Flows Understanding Call Flows Call Flows are the handling of incoming calls. Call Flows are automatic in their routing of calls. The most common configuration is based on day and time per phone number called. For illustration, below we see a ...
Call Park
Using Call Park On Any Phone This article is applicable to all phone models as Call Park works on all phones. How to use Call Park differs slightly when using a Yealink cordless handset due to its programmable button limitations. See this article for ...
Paging and Intercom
Paging and Intercom Variations Paging and intercom is available in four variations: Variation Example Example In Action Paging to 1 extension extension 100 paging ex tension 108 "Clean up in aisle 5." Intercom to 1 extension extension 100 intercom ...
Using Call Park on a Yealink cordless handset phone
Call Park On A Cordless Handset Phone To transfer an active call into a parking space, you will press the TRAN key on the phone, dial the parking space, then press the Transfer key. Example: Parking the active call into parking space 1 Press TRAN key ...
Placing Calls on Hold
How To Place A Call On Hold While in a call you can press the Hold button to place the call on hold. Most phone models have a Hold softkey. Touch the Hold image on the screen of touchscreen phone models. Most phone models will also have a Hold ...
Initiate Transfer (Yealink Phones)
How to Initiate a Transfer Using a Yealink Phone (Works with Models T42/T46/ T48) There are two call transfer options - assisted transfer and blind transfer. An assisted transfer is when you notify the person you are transferring the call before they ...
Phone is Not Ringing (DND)
Why Isn't My Phone Ringing? It is possible that the "Do Not Disturb" (DND) button on your phone was pressed. When "Do Not Disturb" is active the physical phone will not ring as long as this feature is enabled. This feature sends all calls to ...
Call Forwarding
An extension can temporary set all calls to be forwarded to another extension or to an external phone number. Call forwarding is for an extension and not for a ring group . Contact support to enable ring group call forwarding. For long-term call ...
Ending an Active Call
When you are on a call and want to end the call, do one of the following: Hang up the handset Press the End Call softkey button Press the Speaker button Press the button on the headset The call will be disconnected and the phone will return to ...
Switching Between Phone Calls
How to switch between multiple phone calls without losing anyone can seem tricky but the PENGUIN Phone System has you covered. While you are already on a call you receive another call: Press the 'Answer' softkey on your phone The phone system will ...
Local Conference / N-way Conference
Local Conference is a method of having conference calls. It is known as Local Conference because the access and controls are not a function of the VoIP server software you are using, but are a function of the phone (locally) you are using. It is also ...
Holiday or Out of office messages
Need to set up an automated greeting to inform callers that you are closed? Of course we can assist you in setting up message to let callers know you are closed for a holiday or other regular business day closure. We need three items from you in ...