FAQ
SSL Certificate Invalid
If you encounter an error with an SSL certificate you can use these simple steps to bypass the error. click on Advanced and click on proceed to the URL in question.
Remote Support Options
TeamViewer 13 DE Custom Host TeamViewer 13 DE QuickSupport Zoho Unattended host Zoho Remote Support
Common VoIP Issues
EXPERIENCING VOIP PROBLEMS? Voice quality issues with a VoIP system can be frustrating and can also impact business operations. In this post, we’ll discuss common VoIP issues, and how to troubleshoot them. Voice-over-IP (VoIP) systems have ...
When is PENGUIN Open?
PENGUIN Hours of Operation 24/7 SUPPORT Support is available via email or phone to open a support request 24/7 and we have technicians on-call to address urgent matters once a ticket is created. Tickets are created automatically when you call ...
Support and Dispatch Rates - Effective October 1st 2018
REMOTE SUPPORT $100/hr ON-SITE DISPATCH $125/hr *Dispatch Time Includes Time On-Site and Drive Time One-Way
How soon will my email or voicemail get a response?
PENGUIN adheres to our Service Levels which are based on the Severity of a request.
What if I am having an emergency outside of normal business hours?
Please either call and leave a Voicemail message or email our support address (recommended) via support@callpenguin.com for the most prompt reply to your concerns. 24/7 SUPPORT Support is available via email or phone to open a support request 24/7 ...
Need to email us?
Send your question or support request to: hello@callpenguin.com We will direct your questions to the appropriate department whether they be Account or Billing, Sales or Support related and/or Technical Questions.
Need to give us a call?
Whatever the reason may be for your call, please direct all phone calls to our Office phone number: 209-585-1375 Review the options carefully before making your selection. This will ensure that your call is handled in the most timely and efficient ...