Programing and Call Handling Change Requests

Programing and Call Handling Change Requests

Need to Change the Way Calls are Handled for a Holiday or Permanently?

Please send PENGUIN an email at support@callpenguin.com a minimum of seven (7) days to request any changes to the way calls on your phone system are handled for a holidays, vacation, and any temporary or permanent changes.

Your email should include the following:
  1. What you wish to change
  2. Any new hours of operation
  3. Any replacement greetings necessary to complete the change
  4. Detailed instructions about how long this change should be in effect
  5. Any additional information that will help PENGUIN technicians execute your request accurately and quickly
Any requests received less than seven days prior to the day that the change should go into effect are not guaranteed to be completed in time. Emergencies are handled on a case by case basis and at PENGUIN's discretion. PENGUIN recommends creating a list of all your offices observed holidays and the requested schedule changes at the start of each year and providing a request for those schedule changes as soon as possible.



    • Related Articles

    • Call Park

      Using Call Park On Any Phone This article is applicable to all phone models as Call Park works on all phones. How to use Call Park differs slightly when using a Yealink cordless handset due to its programmable button limitations. See this article for ...

    • Call Flows

      Call Flows Understanding Call Flows Call Flows are the handling of incoming calls. Call Flows are automatic in their routing of calls. The most common configuration is based on day and time per phone number called. For illustration, below we see a ...

    • Call Intercept

      Call Intercept You can intercept a phone call when an extension is ringing. When another extension is ringing, press keys **<extension> on your phone, where "<extension>" is the extension number you will be intercepting a call from. Example: Your ...

    • Call Detail Records

      Call Detail Records (CDRs) Call Detail Records (CDRs) allow you to view detailed information about the extension(s) you have access to. Access to the CDRs is not available by default. Contact Penguin to discuss access. CDRs does not display active ...

    • How to Submit Requests for Support

      Support Guidelines for PENGUIN Customers Service Overview PENGUIN is committed to provide excellent customer service and support. Requests for support may be submitted via the channels below at any time. Our regular office business hours are 8am to ...