Penguin Softphone and SMS

Penguin Softphone and SMS

Chats and Messages

Using the desktop app, you can send a text message to a colleague directly via ‘Personal’ chat or to a group of  colleagues using a ‘Group’ chat. The ‘Chats’ tab is where all of your chat conversations, all the messages you’ve sent and received, are displayed. It is also where you can create a new ‘Personal’, ‘Group’ or ‘SMS’ chat. 



Creating A Chat/Sending SMS

To create a chat/send an SMS:

1. Click on the plus icon on the right of the Chats tab name. 


2. Choose Create Chat from the drop-down menu.


3. Enter a phone number in the search field.


4. For an existing contact, you can select the anywhere on the contact.


4.  For a new contact, click the right-arrow icon to the right of the new contact.


5. Start composing your SMS/Chat message at the bottom of the chat panel.


6. Press the send icon or the Enter key on your keyboard to send your message.


How to pin a chat in the list

A chat can be pinned for displaying that chat at the top of your list of chats.

To pin a chat:

1. Click on three dots icon at top side of the Chat panel.


2. Select Pin chat. 


Now this chat will be listed above the others.


How to unpin a chat in the list

A chat can be unpinned for displaying that chat at the top of your list of chats.

To unpin a chat:

1. Click on three dots icon at top side of the Chat panel.


2. Select Unpin chat. 


Now this chat will be listed the the standard order.

Message Importance

You can mark any message as Important for yourself so that it will be easier to find it in future. To do this, click the on star icon above the message.


You can mark your own messages, files, and calls as Important for others in a chat. 

Message Status

There are two types of message status.

Delivered, indicated by double gray checkmarks.


Read, indicated by double black checkmarks.












Sharing messages



Replying to a specific message


Replying with quotation is used when you want to reply to a specific message in a chat. 

To reply with quotation:

1. Click on reply/arrow icon above the message which you would like to reply to.


2. Compose your message and press the send icon or the Enter key on your keyboard to send your message.


3. You will be able to see the message which you are replying to at the top of the Message Input Area.



Press ESC on your keyboard or click on down-arrow icon to cancel reply action.






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