Paging and Intercom
Paging and Intercom Variations
Paging and intercom is available in four variations:
| Variation |
Example
|
Example In Action
|
|
Paging to 1 extension
|
extension 100 paging ex
tension 108
|
"Clean up in aisle 5." |
|
Intercom to 1 extension
|
extension 100 intercom with extension 108
|
1. "Are you available to come to the lobby to meet your customer?"
2. "Yes, thank you. I am on my way." |
|
Paging to many extensions
|
extension 100 paging extensions 108, 109, 120-129
|
"Sales department, you have 3 clients waiting for you in the lobby."
|
|
Intercom to many extensions
|
extension 100 intercom with extensions 108, 109, 120-129
|
1. "Sale department, you have a customer on hold. Which of you is available for the call?"
2. the user of extension 108 replies, "I will take the call."
3. the initiator of the intercom replies, "Transferring the call to you now."
|
Paging and Intercom With Another Extension (1 extension)
Your phone can be used to page another extension with one-way communication (Paging), and to page another extension with two-way communication (Intercom). The default functionality of the paging feature is one-way communication (Paging). It can be altered to be two-way communication (Intercom). The steps for using paging and intercom are the same. The only difference between the two is when you initiate a intercom enabled paging, you will be able to hear the (recipient) speak back to you.
Intercom functionality requires you to sign a privacy waiver. Contact Penguin for more details.
A paging/intercom recipient
who is knowingly in a page or intercom can press the
0
key on their phone to toggle mute and unmute, which completely blocks their microphone audio at the server level. During an intercom call the user can also press the
mute
button on their phone, which blocks their microphone audio at the phone level.
You can page and intercom an extension by dialing
*8
, then dialing the
extension
. By default your paging/intercom will include a
PIN
for security. Contact Penguin if you do not know your PIN, want to change your PIN, want to remove your PIN,
add a PIN,
or want to change from paging to intercom functionality.
Example: paging extension 108
-
dial *8
-
dial 108
-
press send/dial
- enter security PIN (optional)
The
destination
/recipient
extension will hear a
beep
, and you will be able to immediately speak
your paging or intercom message
.
A desktop phone can have a button programmed for one-button paging and intercom functionality.
Due to privacy and security concerns, paging and intercom is not enabled for softphones.
Paging and Intercom With Multiple Extensions
Your phone can be used to page a preconfigured group of extensions with one-way communication (Paging), and to page a preconfigured group of extensions with two-way communication (Intercom). The default functionality of multiple the extensions paging feature is one-way communication (Paging). It can be altered to be two-way communication (Intercom). The steps for using group paging and intercom are the same. The only difference between the two is when you initiate a intercom enabled group paging, you will be able to hear the other parties (recipients) speak back to you.
Intercom functionality requires you to sign a privacy waiver. Contact Penguin for more details.
Any paging/intercom recipients who are knowingly in a page or intercom can press the
0
key on their phone to toggle mute and unmute, which completely blocks their microphone audio at the server level. During an intercom call the user can also press the
mute
button on their phone, which blocks their microphone audio at the phone level.
You can page and intercom an extension by dialing
*724
(which spells PAG). By default your paging/intercom will include a
PIN
for security. Contact Penguin if you do not know your PIN, want to change your PIN, want to remove your PIN, add a PIN, or want to change from group paging to intercom functionality.
Example: paging extension 108-120, 200-399
- dial *724
-
press send/dial
- enter security PIN (optional)
The
destination/recipient
extensions will hear a
beep
, and you will be able to immediately speak your paging or intercom message.
A desktop phone can have a button programmed for one-button paging and intercom functionality.
Due to privacy and security concerns, paging and intercom is not enabled for softphones.
Paging and Intercom Customizations
The paging and intercom can be customized to play pre-configured audio files. As the sound, style, and volume of the "beep" notifying a recipient that a page has started, it can be helpful to provide a more forceful notification that the paging has started, or to play pre-recorded scripts. Contact Penguin Support for options to fit your needs.
How To Video
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