My calls are labeled as spam

My calls are labeled as spam

📞 Why Your Number Might Show Up as “Spam Risk” — And What You Can Do About It
Published by the PENGUIN Support Team

In an effort to protect consumers from scam calls and robocallers, major carriers and third-party call screening services now label certain incoming calls with warnings such as “Spam Risk”, “Scam Likely,” or “Potential Fraud.”

Unfortunately, legitimate businesses — including those using PENGUIN phone service — may sometimes be mistakenly flagged this way. This guide will help you understand why this happens and what steps you can take to prevent or resolve it.

🚩 Why Was My Number Marked as Spam?

There are two primary reasons this happens:

  1. High Call Volume Detected
    Carriers and anti-spam apps use algorithms that flag numbers making a high volume of outbound calls in a short time, especially to numbers that don’t answer or are geographically diverse.

  2. User Complaints or Negative Feedback
    If recipients repeatedly mark your number as spam (even mistakenly), it can quickly trigger a flag with carriers or blocking apps.

✅ How to Avoid Being Flagged

  • Register Your Numbers with the Free Caller Registry
    This is the best starting point. Register your business numbers here:
    👉 https://www.freecallerregistry.com/fcr/
    This process shares your info with Hiya, TNSI, and First Orion — the three major reputation monitoring partners used by AT&T, T-Mobile, and Verizon.

  • Use Good Call Practices
    Avoid calling the same numbers repeatedly in a short timeframe, and never hang up on recipients without engaging. Even if your call is legitimate, a frustrating experience can result in a report.

  • Ask Customers to Save Your Number
    Many call-blocking apps reject unknown numbers by default. Encouraging customers to save your number ensures better delivery and reduces the chance of a flag.

  • Consider Using Alternate or Rotating Caller IDs
    For high-volume calling teams, rotating through multiple registered numbers can prevent any one number from being flagged too frequently.

  • Understand Calling Laws and Best Practices
    Ensure compliance with federal, state, and local regulations, particularly those governing telemarketing and consent-based outreach.

🛠 What to Do If Your Number Is Already Flagged

The fastest workaround is to use a different, valid caller ID number for your outbound calls. However, if that’s not practical, you may try to remove the label using the official carrier tools listed below:

📡 Carrier Reputation Feedback Tools:

Note: PENGUIN is not affiliated with these services and cannot guarantee a response or removal. However, we’ve seen successful results from customers who use these forms.

🔗 Other Resources & Reputation Services

📝 Final Note

The methods and systems used to flag numbers are constantly evolving. What works today may not guarantee results tomorrow. If you need help navigating this process or want to review your current calling setup for best practices, don’t hesitate to contact PENGUIN Support.

We’re here to help you maintain a clean calling reputation and stay connected with your customers.

—

The PENGUIN Support Team 🐧
📧 support@callpenguin.com
📞 209-585-1375 (Option 2)

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