Of course we can assist you in setting up message to let callers know you are closed for a holiday or other regular business day closure.
We need three items from you in order to facilitate a Holiday or Out of Office greeting for closures on normal business days:
1. A recorded greeting (Record an Automated Attendant Greeting).
2. A list of the Holidays or Regularly scheduled closures on normal business days (such as whole office vacations) for the current year.
3. One weeks notice to record the greeting with you and implement any changes based on your list of holidays.
Please contact PENGUIN Support at least one full week prior to the closure date. We will ask that you make some time to record a custom greeting which will explain to callers that you are closed. For the sake of ease in the future, we recommend a generic greeting stating that your offices are closed and setting the proper expectations with callers as to when calls will be returned.
Example:
"You've reached PENGUIN, our offices are closed today to observe the holiday, however all voicemail messages will be returned as soon as possible, on the first business day following the holiday. To leave a message for Support, Press 1..."
This way, in the future we can automatically set up this same message to play to callers on all future holidays. We recommend setting up a greeting for extended closures such as vacations separately. Again, we require at least one full weeks notice, prior to the first day you plan to be closed, to make certain we have plenty of time to record the greeting with you, save it in our system and implement it to play on the days you are closed.
Once your holiday and/or vacation greetings are recorded please email us a list of the holidays, which your company plans to observe, for the remainder of the current year. As well as any scheduled vacations, which will result in your office being closed.
Keep in mind that you can always rerecord your personal voicemail greeting for employee vacations, which do not affect the office as a whole.
To get started email support@callpenguin.com to set up a time to record your "Holiday" greeting.